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Madon offers the following payment options :
- MTN Mobile Money
- Orange Money
- Credit card
Access to you orders via «orders» in the menu on top left side of our MADON website
The status of orders as well as all stages of delivery of your package can be tracked using the link « track order » by clicking here.
The delivery time varies depending on the type of item. Digital products will be delivered as soon as payment is made and confirmed. For tangible products, the average delivery time is 3 to 5 working days for those who lives in Cameroon.
Orders will be delivered to the relay points closest to the buyer.
- Initiate a return by clicking here and go to ORDERS then click on the order of the item(s) you wish to return
- Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product
- Select your preferred refund method
- Choose your ideal return process : Return the item yourself to one of our eligible drop-off stations
- Check your information and submit your return request
- Digital products and promotional items are not eligible for returns.
- Products unsealed by the consumer cannot be returned for reasons of hygiene or health protection.
Refunds are made maximum 5 working days after receipt of the product.
Kindly inform us immediately by email if the refund has not been received maximum 5 working days after the receipt of the product.
In case of defective products, you have the opportunity to receive the same product or to simply receive a refund after the return of the defective product.
The customer is KING.